Cancel a prescription order

Reopen an encounter to cancel a previously sent prescription

1. Navigate to a patient’s closed or recently discharged encounter
2. Click the "REOPEN ENCOUNTER" button to initiate the cancellation
3. Select "CANCEL PRESCRIPTION" for the order or refill response
4. Click "SUBMIT" to cancel the prescription. You have the option to undo the cancellation by selecting the "UNDO CANCELLATION"

NOTE: A prescription order can only be cancelled 48 hours after it was initially sent. 

If you need to send the same or a new prescription, navigate to the Manage Patients tab and select "Prescribe" from the Menu icon for the patient. This will open a new encounter where you can select or search for a new medication.